Help & FAQ

Pippie is a reference and diagnostic aid — not a replacement for qualified technicians, certified professionals, or manufacturer-authorized service procedures. All information, diagnoses, recommendations, and calculations provided by Pippie are for informational purposes only. You are solely responsible for evaluating the accuracy and applicability of any information Pippie provides before acting on it.

Pippie uses artificial intelligence to generate responses. AI-generated content may contain errors, omissions, outdated information, or inaccuracies. While we strive to maintain a high-quality knowledge base, we do not warrant or guarantee the accuracy, completeness, reliability, or timeliness of any information provided by Pippie. Calculations (including nozzle sizing, injector sizing, and electrical test guidance) are reference tools and must be verified by the user before application.

To the fullest extent permitted by law, P-Supp, its owner, developers, and affiliates shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the use of this application, including but not limited to: equipment damage, malfunction, or failure; personal injury, bodily harm, or death; property damage; loss of revenue, business, or data; costs associated with repairs, replacements, or service calls; or any actions taken or not taken based on information provided by Pippie.

Pressure washer equipment operates at high pressures and temperatures that can cause serious injury or death. Electrical components carry risk of shock, burns, or fire. Chemical injection systems involve hazardous materials. Always follow manufacturer safety guidelines, wear appropriate personal protective equipment (PPE), and adhere to all applicable OSHA regulations and local safety codes. If you are unsure about any procedure, stop and consult a qualified professional.

Pippie's guided testing procedures (including multimeter tests and electrical diagnostics) are informational references only. They do not replace manufacturer-specific service manuals, certified training, or hands-on instruction from a qualified technician.

By using Pippie, you confirm that: you are a trained or supervised pressure washer technician, or are using this tool under the guidance of one; you understand the risks associated with servicing pressurized equipment, electrical systems, and chemical injection systems; you will independently verify all diagnoses, calculations, and recommendations before acting on them; you will follow all manufacturer service procedures and safety guidelines; and you accept full responsibility for any actions you take based on information provided by Pippie.

Pippie's knowledge base includes information sourced from manufacturer documentation, service manuals, and publicly available technical resources. P-Supp does not claim ownership of third-party content and is not affiliated with, endorsed by, or sponsored by any equipment manufacturer unless explicitly stated. All trademarks, brand names, and model numbers referenced within the application are the property of their respective owners.

When Pippie uses web search to supplement its knowledge base, results are sourced from third-party websites. P-Supp does not control, verify, or endorse the content of external sources.

Data We Collect: Account information (username, hashed password, role, language preference), conversation history, saved diagnostics, feedback and ratings, field tips you submit, and usage data (query counts, response times, tools used, diagnostic categories).

Third-Party Processing: To generate AI-powered responses, your questions and conversation history are sent to a third-party AI service provider for processing. This provider processes your input to generate a response and does not use your data to train its models. We do not send your account credentials, personal contact information, or saved diagnostic records to this provider — only the conversation content necessary to generate a response.

How We Use Your Data: We use the data we collect to provide and improve the diagnostic service, review answer quality and correct inaccuracies, monitor system performance and security, and track usage against daily query limits.

Data Sharing: We do not sell, rent, or distribute your personal data or conversation history to third parties for marketing or advertising purposes. Aggregated, anonymized usage data may be used internally to improve the knowledge base.

User-Submitted Content: Field tips submitted by users may be reviewed and, if approved, incorporated into Pippie's knowledge base for all users. Do not include personally identifiable information, proprietary business information, or confidential data in tips, feedback, or conversations.

Data Retention & Deletion: Your data is retained for as long as your account is active. To request deletion of your account and associated data, contact the P-Supp administrator. We will make reasonable efforts to delete your personal data within 30 days of a verified request, except where retention is required by law or necessary for legitimate business purposes.

P-Supp is provided on an "as-is" and "as-available" basis. We do not guarantee uninterrupted, error-free, or continuous service. The application may be updated, modified, or taken offline at any time without prior notice. Daily query limits apply and may be adjusted at our discretion.

We reserve the right to update this disclaimer and terms of use at any time. Continued use of the application after changes are posted constitutes your acceptance of the revised terms.

These terms shall be governed by and construed in accordance with the laws of the State in which P-Supp operates, without regard to conflict of law principles. Any disputes arising from or related to the use of this application shall be resolved in the courts of that jurisdiction.